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Gift Voucher
$50.00 AUD - $500.00 AUD
Introducing our Gift Voucher,
The perfect gift for any occasion! Our gift voucher is a convenient and easy way to treat someone special to something they'll love.
- It is available in a range of denominations, so you can choose the amount that best suits your budget.
- Redeeming the voucher is easy - the recipient simply presents it at our store or enters the unique code online during checkout.
- Our gift voucher offers the ultimate flexibility, as it can be partially used towards a purchase.
- The voucher is valid for 3 years, giving the recipient plenty of time to choose their perfect gift.
- There are no additional processing fees!
Delivery
- When you purchase our gift voucher, you can select the option to have it posted directly to the recipient of your choice. It will be beautifully wrapped, and you can include a personal message if you wish!
- ALL gift vouchers that are delivered via email, will be sent to the purchaser.
So why not surprise someone special with the gift of choice? Purchase our gift voucher today and give them something they'll truly love!
Care Guide
It's important to understand how to take care of your new jewellery, as some pieces may need more love and care than others.
Here are a few useful tips!
- Handle with care: It is recommended to avoid wearing jewellery during strenuous activities, swimming, showering, or while sleeping. Handling your jewellery with care is important to prevent any unnecessary wear and tear.
- Avoid exposure and harsh chemicals: To prevent damage to your jewellery, it is important to project it from harsh chemicals like chlorine, soap, shampoo/conditioners, perfumes, moisturises, and others that can cause discoloration. Additionally, storing your jewellery away from direct sunlight is recommended to prevent any potential discoloration.
- Excessive wear: some of our items are suitable for everyday wear while other pieces are meant for occasional wear.*
- Store properly: store your jewellery in a dry and cool place, away from direct sunlight and humidity. Use separate compartments or jewellery pouches to prevent scratching or tangling.
- Cleaning: It is recommended to utilise a silver cloth when polishing your jewellery. Cleaning methods for metals and stones vary and are not universal.*
* Visit our Jewellery care page for the appropriate types of wear and cleaning methods for each metal.
Shipping
Orders will be processed within 1-2 business days, and delivery times may vary based on your location and purchase (Von Treskow orders have a different estimated delivery time frame).
We provide tracking for all orders, allowing you to stay informed on your order status and expected delivery date.
NATIONAL DELIVERY COST
- FREE - shipping for all orders over $120
- $13 - shipping for all orders over $120
ESTIMATED NATIONAL DELIVERY
ALL ORDERS (Except Von Treskow)
- VIC/NSW/QLD Estimated Delivery: 5-7 business days
- NT/WA/SA/TAS Estimated Delivery: 7-10 business days
VON TRESKOW ORDERS
- VIC/NSW/QLD Estimated Delivery: 7-10 business days
- NT/WA/SA/TAS Estimated Delivery: 10-12 business days
INTERNATIONAL DELIVERY COST
- International Delivery: $35 AUD.
- Note: All custom taxes and duties are payable by the receiver.
ESTIMATED INTERNATIONAL DELIVERY
- Estimated International deliveries: 7-21 days.
Visit our Shipping page for further information
Returns
Duo will be happy to provide you with an exchange or credit voucher when goods:
- Are in new condition, unused and in their original packaging.
- Are returned within 10 business days of receiving your order.
Duo will be happy to provide you with a refund when goods:
- Are faulty (upon purchase).
- Have been inaccurately described.
- Are different to the product that was ordered.
Visit our Returns & Exchanges page for further EXCLUSIONS and CONDITIONS.